Resume
Over 10 years of research leadership across product, healthcare, and strategy.
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Work Experience
Director, Ethnography
RBC · Toronto, ONLed ethnography practice as player-coach, managing qualitative researchers and external vendors delivering research across Marketing, Cards, and Service Design.
Director of Research
Multiplayer Studio · Toronto, ONBuilt research practice from scratch, scaling team from 2 to 11 researchers and establishing workflows that scaled across healthcare and tech accounts.
Staff Mixed-Methods Researcher
Dropbox · RemoteHelped adopt "Ease of Use" as a company KPI across Web and Mobile, leading strategic customer segmentation that shaped the 2023 product roadmap.
Staff Researcher
Wealthsimple · Toronto, ONLed foundational research for Trade and Invest unification, building a Jobs-to-be-Done framework adopted across Product, Design, and Marketing.
Senior User Researcher
Collective Health · San Francisco, CAResearch lead for a B2B Client Portal overhaul, building 3 client archetypes and an ecosystem map adopted across Product, Design, and Engineering.
Design Researcher & Strategist
Bridgeable · Toronto, ONService-design consultancy, healthcare vertical: co-creating digital prototypes with patients and clinicians.
Community Researcher & Coordinator
Women's Health in Women's Hands CHC · Toronto, ONSole researcher on a community-based study with African, Caribbean, and Black women living with HIV: synthesized qualitative and quantitative data, authored the study report, and led stakeholder mapping across community partners under a participatory ethical framework.
Education
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LinkedIn · Toronto, ON